Returns & Exchanges
N.Peal offers a straightforward returns process for all luxury cashmere items within 28 days of purchase, provided they are in their original condition with all tags attached. We are committed to ensuring you are completely satisfied with your investment in our timeless knitwear.
Initiate Your Return
Visit our online returns portal to register your return or exchange and print your pre-paid shipping label.
Prepare the Package
Carefully pack your items in the original N.Peal packaging, ensuring the completed return form is included inside the box.
Ship the Items
Drop off your package at an authorized courier location or schedule a collection as instructed in the portal.
Processing and Refund
Once our quality control team inspects the items, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing