Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
We source the finest Mongolian cashmere, working directly with herders to ensure the highest quality fibers and ethical sustainability standards.
How should I care for my cashmere garments?
We recommend hand washing in cool water with a specialized cashmere detergent, or professional dry cleaning. Always dry flat and never wring the fabric.
What are your international shipping options?
We offer global shipping via DHL Express. Delivery times vary by region, but most international orders arrive within 3-5 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 28 days of purchase. Returns from the UK and USA are complimentary.
Do you offer a repair or rejuvenation service?
Yes, we offer a specialist 'Cashmere Care' service to help depill, wash, and press your favorite pieces to keep them looking new for years.
Can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number to follow your parcel's journey.